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The Psychology Behind Social Media Engagement

Ask any seasoned marketer, and they’d agree: Understanding your customers is largely dependent on understanding how they think. Your digital marketing strategy should be guided by your answers to certain questions. What do your target customers need? What do they want? And what can you do to influence their decision-making process? Take social media engagement, for example. The importance and impact of social media on any business’s overall marketing strategy has been discussed ad nauseam, both here and all over the internet. At nearly every speaking engagement I’ve been invited to, I had to discuss how being on social media can benefit brands and businesses. Chief among these is the level of engagement you get, which is basically how involved your fans and followers are with you on social media. Social media engagement may come in the form of click-activated reactions (such as the Facebook like button), shares (retweets on Twitter, regrams on Instagram, and so on), and responses (comments on your LinkedIn status updates, for example). However, while it’s natural for engagement to be expected on social media, the level of engagement tends to vary based on a number of factors that may or may not be within your […]

6 Steps To The Perfect Social Media Strategy

I spend a lot of time blogging on the importance of different social media tools, rules and tips to improve your social media strategy. Today I wanted to write a blog that could give you a few core steps that you should include when devising your social media strategy. Whether you want to increase leads, sales, visibility or (like most business owners) all of the above, make sure everything you do online and offline adheres to these six principles, that Dr. Robert Cialdini covers in his book Influence: The Psychology of Persuasion. 1. Scarcity Create exclusive offers on your Twitter and Facebook pages that provide enticing reasons to register, enroll or purchase immediately. Offers exclusively for current or past customers can be effective but one adding the element of scarcity is really your secret weapon. Groupon has a time ticker that shows you how many hours, minutes and seconds you have left to buy and it definitely encourages people to purchase sooner rather than later! 2. The Law of Reciprocity Ya ya, I know. I talk about The Law of Reciprocity all the time. I have a good reason though…it works! Make sure you are monitoring social media conversations involving […]

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